Dr Catherine Fava is regulated by the Information Commissioners Office (ICO) which dictates how personal information must be used and stored. 

Before the work starts, Catherine will provide you with a separate GDPR agreement which you will be asked you to sign.

You can expect that the information shared during the sessions about you or others will remain confidential. Catherine has a duty not to disclose such information except where the health, safety or welfare of you or someone else would otherwise be put at serious risk of harm. It is Catherine’s responsibility to bring her confidentiality practice to the attention of you, or any other professionals involved at the point of first contact (see GDPR agreement). You will be informed of the limits of confidentiality where information about you may be shared and be given the opportunity to state any objection to this. If disclosure of information is deemed necessary, then Catherine will try to obtain specific valid consent, making the consequences of the disclosure as clear as possible. There are a number of circumstances this may not apply. If confidentially is broken without consent, you will be told what has been said and to whom, unless disclosure exposes you, as the client, or others to serious harm.

If the client is below the legal age of consent (the legal age of consent in the UK is 16 years old), Catherine will communicate appropriate relevant information to the Legal Guardian or parent/s. A child also has a right to expect that information given in confidence will not be released to others without their consent. However, issues of safety must always override those of confidentiality.

When a client is judged as incapable of giving valid consent, Catherine will exercise caution and ensure that any disclosure of information is in the client’s best interests.

Dr Catherine Fava follows national guidance and statutory responsibilities regarding the retention of records. All personal information relating to you will be handled in accordance with the requirements of the Data Protection Act 2018. Catherine will make, keep and disclose information in accordance to the Code of Ethics and Conduct of the Health and Care Professional Council and the Information Commissioner's Office (ICO).

All the information that is shared either verbally or in writing with Catherine is kept confidentially and treated exclusively for the purpose of the work contracted. By signing the GDPR agreement and consent form, you are agreeing with how Catherine collects, uses and stores information. 

You are allowed to access your data, by making a request in writing to Catherine and she will provide this information within 30 days. 

It is Catherine’s aim to provide a service that is helpful and effective and she will always welcome feedback. Catherine invites any comments and ideas to enable her to provide a better service.

Dr Catherine Fava values all types of feedback and she sees them as an opportunity to learn and grow, however, we also recognize that difficulties can arise. 

Dr Catherine Fava will ensure that all the steps of the assessments and treatments offered are discussed and agreed before they take place to ensure that you are satisfied and want to progress further. Catherine encourages you to be in regular contact with her to discuss any queries you may have. However, should you be dissatisfied or have a complaint to make, Catherine encourages you to contact her in writing. Catherine will investigate the complaint and respond appropriately, as soon as possible, but no longer than 30 days

Cancellations with less than 48 working hours but more than 24 working hours notice are usually charged at half price. Cancellations with less than 24 working hours notice before the appointment, or non-attended appointments without any prior notice are charged at the full price. Cost may also incur travel expenses or administrative time for non-attended appointments. These will be invoiced to you, or the Insurance Company and are payable as per the written agreement.

Any notices, correspondence or invoices required to be delivered to either parties by post will be sent by Royal Mail recorded delivery or delivered personally to the address of the relevant party. 

While the appointments take place you are agreeing to assume responsibility for overseeing your child and you are responsible for aspects of their behaviour and safety. Although Catherine tries her best to provide a safe environment for children of all ages, she does not assume any liability for the health and safety of you and your family. This also extends to your personal belongings. 

Catherine is familiar with local fire procedures which will be communicated to you at your first visit to that location. It remains your responsibility to evacuate yourself and your child/ children from the site. 

In the event of an emergency, Catherine aims to support you in contacting the emergency services, however she is not trained to provide first aid.

Catherine may run Facebook and Instagram accounts to share with the wider public, topics of interest, related to the work. Catherine does not share information about clients or clinic cases. By joining Catherine's Facebook and Instagram pages, you are consenting to adhere to their Terms and Conditions, however Catherine does not tolerate pejorative comments to the content shared and any comments that may offend the integrity of Catherine's work. We also give ourselves the right to delete any comments and block access to individuals who are not respectful or kind with others opinions. 

Catherine may be required to amend these terms and conditions from time to time. The website will always have the most up to date terms and conditions.